Privacy Policy

Effective Date: Nov 30, 2025
Last Updated: Nov 30, 2025

DarronFlagg.com (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes the types of information we collect, how we use it, how we protect it, and the choices you have.

1. Information We Collect

We collect personal information when you interact with us through:

  • Website forms (inquiries, bookings, newsletter sign-ups)
  • Live chat
  • Email
  • SMS/texting
  • Phone calls
  • Social media conversations integrated into our CRM

The information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Message content
  • Performance-related preferences or requests
  • Communication preferences (SMS, email, calls)
  • Technical data: IP address, browser type, device type, pages visited, referring URLs

2. How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Provide services and booking confirmations
  • Send email updates, announcements, and newsletters
  • Send SMS/text alerts (with explicit opt-in)
  • Maintain internal records
  • Improve site performance and customer experience
  • Comply with legal or regulatory requirements

3. SMS/TEXT MARKETING DISCLOSURE (A2P COMPLIANT)

By opting in to receive SMS messages, you agree to receive:

  • Performance announcements
  • Schedule updates
  • Promotions
  • Customer service communications

Message frequency may vary.
Message and data rates may apply.

You can opt out at any time by replying STOP.
For help, reply HELP.

We never sell, rent, or trade SMS-consented phone numbers.

4. Email Marketing

By submitting your email address through our website, chat, forms, or integrations, you consent to receive:

  • Newsletters
  • Announcements
  • Updates
  • Booking and performance information

You may unsubscribe at any time by clicking the unsubscribe link in any message.

5. Legal Basis for Processing (GDPR/CCPA-Friendly)

We process personal data under the following principles:

  • Consent — You opt into email and text marketing.
  • Legitimate Interest — To respond to inquiries and maintain site functionality.
  • Contractual Necessity — To provide requested services.
  • Compliance — Where required by law or governmental request.

6. How We Protect Your Information (Security)

We use a combination of technical and administrative security measures, including:

  • Encryption at rest for stored personal data inside our CRM
  • Encrypted transmission (HTTPS/TLS) for all website traffic
  • Controlled access to customer records
  • Periodic security reviews
  • Data minimization practices
  • Vendor-level protections provided by our CRM infrastructure

No method of transmission is 100% secure, but we use reasonable, industry-standard safeguards.

7. Data Sharing and Disclosure

We do not sell personal information.

We may share limited data only with:

  • Service providers needed to run the website (hosting, analytics)
  • CRM and automation platforms used for communication and outreach
  • Email and SMS delivery systems
  • Legal authorities if required by law

We do not share your personal information with advertisers, data brokers, or unrelated third parties.

8. Cookies & Tracking Technologies

We use cookies to:

  • Improve website performance
  • Maintain session functionality
  • Analyze traffic

We offer:

  • A cookie consent manager to choose which cookies to allow
  • Support for Global Privacy Control (GPC) signals where technically possible

You may disable cookies in your browser at any time.

9. Your Rights

Depending on your location, you may have rights including:

  • Access to your data
  • Correction of inaccurate data
  • Request deletion of your data
  • Opt-out of marketing
  • Limit data use and disclosure

To request changes or removal, email us at privacy@ping.darronflagg.com.

10. Data Retention

We retain personal data only as long as needed for:

  • Communication
  • Service delivery
  • Legal compliance

You may request deletion at any time.

11. Children’s Privacy

We do not knowingly collect personal information from anyone under age 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent change.

13. Contact Us

If you have questions about this Privacy Policy or your data rights:

Email: privacy@ping.darronflagg.com
Website: https://www.darronflagg.com